Who we are
Our website address is: http://flyandwell.com.
At Fly & Well, your privacy is of utmost importance to us. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to ensure your information is protected.
1. Information We Collect
We collect the following types of information:
- Personal Information: When you sign up for our services, request information, or book a service through our platform, we may collect personal information such as your name, email address, phone number, and billing information.
- Medical Information: As part of our medical tourism services, we may collect health-related information to assist in coordinating your care. This information may include medical history, treatment preferences, and related details.
- Usage Data: We may collect information on how you interact with our website and services, including your IP address, browser type, pages visited, and the duration of your visit.
2. How We Use Your Information
The information we collect is used for the following purposes:
- Service Delivery: To provide and manage our medical tourism services, including booking appointments, coordinating care, and handling payments.
- Communication: To respond to your inquiries, provide updates on your services, and send you information about new offerings or promotions.
- Improvement: To improve our services, we may use your usage data to understand how our platform is being used and make necessary adjustments.
- Legal Compliance: To comply with legal obligations, such as reporting requirements and ensuring the security of our systems.
3. How We Protect Your Information
We take your privacy seriously and implement a range of security measures to protect your personal and medical information:
- Encryption: All sensitive data, including medical and payment information, is encrypted during transmission and storage.
- Access Control: Only authorized personnel have access to your personal and medical information, and they are required to maintain confidentiality.
- Data Retention: We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
4. Sharing Your Information
We may share your information with third parties in the following circumstances:
- Medical Providers: To coordinate and deliver your care, we may share your medical information with healthcare providers in Malaysia.
- Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering services.
- Legal Requirements: We may disclose your information if required by law or in response to a legal request.
5. Your Rights
You have the following rights regarding your personal and medical information:
- Access: You can request access to the personal and medical information we hold about you.
- Correction: You have the right to request corrections to any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal and medical information, subject to certain legal exceptions.
- Opt-Out: You can opt out of receiving marketing communications from us at any time.
6. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Email: hello@flyandwell.com